usedly.in > Privacy Policy

Privacy Policy

Privacy Policy – Usedly

At Usedly, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our website www.usedly.in (“Website”) and services.

By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Website.

1. Who We Are

Usedly (“We”, “Our”, “Us”) operates an online platform that enables users (“You”, “Your”) to sell used or old items, including appliances, electronics, furniture, clothes, and shoes, through doorstep pickup and responsible processing.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Mobile number

  • Email address

  • Pickup address and PIN code

  • Payment-related details (bank/UPI details for payout)

b. Non-Personal Information

  • Browser type and device information

  • IP address

  • Website usage data (pages visited, time spent, clicks)

3. How We Collect Information

We collect information when You:

  • Register or create an account on Usedly

  • Submit a request to sell an item

  • Schedule a pickup

  • Contact customer support

  • Use or browse the Website

4. How We Use Your Information

We use Your information to:

  • Provide and manage our services

  • Schedule and complete item pickups

  • Process payments

  • Communicate order updates and service notifications

  • Improve Website performance and user experience

  • Send service-related, promotional, or informational messages

  • Comply with legal and regulatory requirements

5. Communication Consent

By providing Your contact details, You consent to receive communications from Usedly via SMS, WhatsApp, phone calls, or email related to services, updates, and promotional offers.

You may opt out of promotional communications at any time by emailing support@usedly.in.

6. Sharing of Information

We may share Your information only with:

  • Logistics partners for pickup and delivery coordination

  • Payment service providers to process payouts securely

  • Technology partners supporting Website operations

  • Government or legal authorities, if required by law

We do not sell or rent Your personal information to third parties.

7. Data Security

We use reasonable administrative, technical, and physical security measures to protect Your information from unauthorized access, misuse, loss, or disclosure, in compliance with the Information Technology Act, 2000 and applicable rules.

However, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

8. Data Retention

We retain Your personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Once no longer required, data is securely deleted or anonymized.

9. Cookies and Tracking Technologies

Usedly may use cookies and similar technologies to:

  • Improve Website functionality

  • Understand user behavior

  • Enhance user experience

You may choose to disable cookies through your browser settings, though some Website features may not function properly.

10. Third-Party Links

Our Website may contain links to third-party websites. Usedly is not responsible for the privacy practices or content of such websites. We encourage You to review their privacy policies before providing any personal information.

11. Your Rights

You have the right to:

  • Access or update Your personal information

  • Request correction of inaccurate data

  • Withdraw consent for marketing communications

  • Request deletion of Your account (subject to legal requirements)

To exercise these rights, contact us at support@usedly.in.

12. Children’s Privacy

Usedly’s services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

13. Policy Updates

Usedly reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website. We encourage You to review this page periodically.

14. Grievance Redressal / Contact Us

If You have any questions, concerns, or complaints regarding this Privacy Policy or Your data, please contact:

Email: support@usedly.in

We will make reasonable efforts to address Your concerns promptly.

 

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